Service Coordinator
Zoll Medical Corporation Geylang Full-time
Work Location : Tai Seng, Singapore
About The Job
The Service Coordinator plays a key role in supporting day-to-day service operations by ensuring accurate administrative processes, effective coordination, and timely follow-ups. This role is responsible for maintaining service records, managing customer requests, and facilitating communication between internal teams and external stakeholders.Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Essential Functions- Maintain and update install base records, including new installations, decommissioned devices, and service contract information
- Manage service inventory, ensuring accurate tracking and timely updates of inventory movements
- Scan and upload service reports to the company’s shared drive, and update preventive maintenance records
- Handle customer service requests, including call management and monitoring of the TSG inbox
- Provide backup support for CCR submissions and related coordination
- Coordinate ExpertCare requests, including intake, delivery, and closure tracking
- Prepare quotations and follow up with customers as needed
- Support Accounts Receivable follow-ups and liaise with relevant stakeholders
- Perform other administrative duties to support daily service operations
- Minimum Diploma in Business Administration or a relevant technical field
- At least 3 years of relevant working experience in service coordination, customer service, or administrative support
- Strong organizational skills with attention to detail
- Good communication and interpersonal skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office applications
- Competitive salary with performance-based incentives
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
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