Customer Service Representative

Key Responsibilities:

• Engage with customers via WhatsApp, phone, email, online platforms, or in-person interactions to answer inquiries and provide support.
• Process orders and arrange deliveries in a timely manner.
• Collaborate with other departments to ensure customer needs are met.
• Perform quality checks on each final product and ensure it meets customer specifications or requirements and company standards.
• Resolve customer complaints and concerns with empathy and professionalism.
• Maintain accurate and up-to-date records of customer interactions.
• Monitor and follow up on customer feedback to ensure satisfaction.
• Gather and share customer feedback to improve service offerings.
• Assist with preparing and sending out invoices to clients/customers. Ensure timely collection of payments.

Requirements:

• Min GCE “N” Level with 1-2 year of customer service role.
• Good interpersonal skills and communication skills for both written and verbal.
• Familiar with MS Office application, Word and Excel.
• Meticulous and able to adapt to a fast-paced environment.
• Team player with a willingness to collaborate across departments.
• Able to work alternate Saturdays.