Service Ambassador (SDC)

SUMMARY:

The role requires professionalism, a service-oriented mindset, and strong interpersonal and communication skills to enhance the overall guest experience at Sentosa.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensure that Company policies and procedures are strictly followed.
• Deliver consistently high-quality and professional customer service to both guests and staff.
• Communicate with guest and offer help, advice, and guidance as needed.
• Address and resolve guest enquiries and complaints promptly and courteously, escalating when necessary.
• Manage crowd flow and guest movement at the bus bay and other key areas to ensure safety and efficiency.
• Assist Bus Captains with boarding of guests including facilitation of rear door boarding.
• Provide directions and assistance to guests during crisis or emergency situations, supporting evacuation or crowd management plans.
• Undertake any additional reasonable duties at the request of your Site Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATIONS:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Be able to demonstrate a good track record of customer service, demonstrate compassion and empathy for persons with disabilities.
• Strong communication skills, with the ability to interact effectively with guests and staff from diverse backgrounds and languages.
• Presentable and professional demeanour, serving as a frontline representative and ambassador of Sentosa Development Corporation (SDC).
• Trained in conflict resolution and able to manage challenging situations calmly and effectively.