ID Administrator/Device Support Engineer/IT Support Engineer

Working Days & Hours: Monday to Friday (8.00 a.m. to 6.30 pm)

Basic Salary: $2600~$2800 + Additional Phone Allowances: $20

Contract : 2 years renewable

Job Scopes & Responsibility :

• User Access Provisioning, Amendment and Removal
• Grant / Revoke user access rights
• Process the account request form raised by the requestor.
• Ensure all information are correct and approval from Head of Division (HOD) are sought. Seek Approval from system owner.
• Implement the approved request
• Verify the completion of the request.
• Inform requestor and file the evidence upon completion of the request

Trigger and coordinate the access review.

Requirements:

• Request or retrieve list of access request from Systems and monthly leaver list from FM.
• Perform first level check for unnecessary account (e.g., Inactivity > 90 days, staff left organization etc).

• Perform sanity check and generate the access review list by division.
• Send the request to division for review.
• Ensure the return result with HOD approval.
• File the evidence to central repository upon completion of review.
• Follow-up based on the request result, e.g. send request to division to submit account request form if new account is required for staff.
• Ensure all approved request are implemented as per the SOP and within the stipulated timeline

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Position 2 : Device Engineer (SINGAPOREAN ONLY! -Urgent!)

Place: North Zone Kranji or Yishun/ West SAFTI MI, Yew Tee MRT Zone / Army Campus - East Zone Tekong Island or Changi Naval Base or Pasi Laba Camp / SWI Joon Koon Camp & or Central Zone SCIENCE PARK

Basic Salary: $2400~$2800 + Additional Phone Allowances: $20

Contract : 2 years renewable

• Perform Asset Management of Infrastructure and Computing Devices
• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware.
• Work with 3rd parties vendors
• Provide Training, Coaching and orienting users on how to use computer devices.
• Be responsible for completing assigned tasks on time and to the satisfaction of the users.
• Must be able to handle helpdesk duties.

• Candidate must possess at least a Higher Nitec in IT related qualification/Diploma in IT
• Fresh candidate with related IT Cert. can be considered but must be proficient in Microsoft Words/Excel/Outlook.
• 1-2 years’ experience in similar capacity Technical Skills and experience supporting Computing Devices
• Computing Devices Platform Supported : Windows, IOS and Android ,
• Professional competencies that include:
• Ability to work without supervision
• Good communication skills
• Pro-activeness and Initiative
• Ability to multitask
• Good at problem solving
• Customer service

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Place : Central Region

Basic Salary: $2700~$3200 + Additional Phone Allowances: $20

Contract : 2 years renewable

• Monday
• Friday (8am
• 5.30pm) ; Monday to Friday (8:30am

-6:30pm) ; Mon-Fri 9am to 6.30pm

Job Scope Description & Responsibilities :

• Support consists of IT Service Management (ITSM) tickets requests, walk-in, on-site , self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
• Require to support the IT concierge counter where they need to meet the users face to face, provide Level 1 to 1.5 IT support
• Address and resolves basic incident, walk in and requests, logs all incidents and requests ; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities
• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information/ basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour
• Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact
• Network troubleshooting, both wired and wireless using Fluke testing device
• Verification of whitelisted USB device and to perform whitelisting of USB device
• Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
• Software installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded/ corporate systems
• Removal and Secure Erasing of storage media for write off/Secure Token and connectivity issue
• Password reset for corporate user accounts
• Expected to move IT equipment with the proper handling tool

Requirements :

• Strictly open to Singaporean only (Only Local as Security Clearance Required)
• Diploma in IT or relevant discipline.
• Prefer mandarin speaker to deal with China-speaking clients
• Minimum have 2 years of IT experience
• Only IOS and Samsung digital devices are allowed , except China brand Handphone is not allowed.
• Have IT trained with IT frontline experiences would be PRIORITY