IT Helpdesk Officer - Bukit Merah

Job Summary

We are seeking a proactive and customer-oriented IT Helpdesk to support our internal team. The ideal candidate will have strong technical expertise, excellent communication skills, and a service mindset to support end-users across various IT-related needs.

• Provide first-level support for IT incidents and service requests via ServiceNow.
• Manage and resolve incident tickets efficiently, ensuring timely follow-up and closure.
• Handle vulnerability management tasks and coordinate with relevant teams for remediation.
• Deliver VIP support with professionalism and discretion.
• Facilitate new joiner onboarding, including account creation and onboarding introduction.
• Manage offboarding processes, including asset collection (laptops, mobile devices).
• Guide users through lost device reporting and replacement procedures.
• Provision software and licenses as per user and business requirements.
• Handle device loan requests, including recloning of loan laptops.
• Issue and track peripheral loan items (e.g., mouse, keyboard, adapters).
• Process USB exception requests, VPN disablement, and Cloud PC provisioning.
• Maintain accurate documentation and asset records.
• Collaborate with other IT teams to ensure smooth service delivery.

• Minimum 3 years of experience in IT Helpdesk or technical support roles.
• Proficient in using ServiceNow or similar ITSM platforms.
• Familiarity with vulnerability management practices.
• Fast learner with the ability to pick up new systems and processes quickly.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to handle VIP users with tact.
• Team player with a proactive attitude and attention to detail.

• ITIL Foundation certification or equivalent (optional but advantageous).
• Experience in a corporate IT environment.

Note - 12 month contract renewable