Audio Visual Technical Officer (Banquet) - Toa Payoh

1. Responsible for maintaining departmental and company standards by training for quality of product and service. To instill aggressive hospitality and customer satisfaction. Responsible for maintenance, set up, teardown and charging of Hotel audiovisual equipment as well as related duties such as room maintenance. To practice effective cost management within Audio Visual department.
2. To perform all guest activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a co-operative, team like attitude in working with supervisors and fellow employees, to help achieve goals of maximizing guest satisfaction and profit margins.
3. To carry out and conduct training for all levels of staff and at all times to represent Hotel in accordance to company standards of dress, grooming and hygiene. To contribute to a positive Associate Opinion Survey departmental issues. To also use the Total Quality Management process as a way of improving standards and service for guests and to report punctually for work.

1. To maintain organization of audiovisual areas with a high level of sanitation and cleanliness.
2. Ensure that the department complies with audio visual and catering standard operating procedures.
3. Review set-ups and requirements (BEO) with Catering Managers and Banquet Operations Manager on a daily basis.
4. Communicate any additional set-up requirements with staff.
5. Assign work/functions to staff.
6. Responsible for hiring and initial training of all audio visual employees.
7. Responsible for all ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins.
8. Responsible for labour cost of all department employees, therefore, supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines
9. Directly responsible for the grooming standards and appearance for all audiovisual employees
10. Ensures that all scheduled catering function take place on time and according to plan (rooms and staff to be ready 30 minutes before function takes place)
11. Report all problem areas and either corrected or a proposed solution should be forwarded to the Director of Catering and commented in the Captain’s Report
12. Keep copies of BEOs
13. Bring to the attention of the Banquet Operations Manager and Director of Catering, all materials and equipment that require reordering or need to be replaced
14. Recommended new products and/or methods of operation to the Director of Catering
15. Responsible for maintenance of discipline and a high level of morale among employees
16. Ensure that all guests’ and employees’ complaints or request are handled quickly and fairly
17. Responsible for reporting all guests’ and employees’ accident immediately to the Banquet Operations Manager the Catering Managers so that accident reports may be prepared/ further assistance may be obtained (if necessary)
18. Responsible for maintaining a high level of sanitation and cleanliness in all areas.
19. Attend daily BEO meeting and discuss plan of actions for the same and next day.
20. Check regularly Banquet function area for necessary changes (electrical outlets, light bulbs, cleaning of chandeliers, telephone lines, etc…) and correct them.
21. Responsible for maintaining ongoing energy conservation and loss prevention programs among service employees.
22. Contact each meeting planner prior to the start of his/her meeting or function and review requirements, schedule, etc. make necessary changes, notify Manager of changes and note on file copy of BEO.
23. Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
24. Service events and freshen all meeting rooms during breaks. Check temperature and see if all lights are working and adjusted properly.
25. Responsible for training captains in all aspects of the Audio Visual Operation, so that they may take a total responsibility in the Banquet Operations Manager’s absence.
26. Maintain and apply Marriott International Safety Standards
27. To be aware of competitors in the market and complete a comprehensive competition analysis on a quarterly basis
28. Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

1. Any other duties as may be assigned from time to time.

• Minimum Diploma in Radio, TV, film or communication courses attained.
• At least 2 years of relevant experience in Audio-visual equipment setup, operations, and maintenance.
• Experience in Hotel Banquet operation will be an added advantage.
• Ability to troubleshoot and repair AV systems.
• Understanding of cabling standards and signal flow (HDMI, SDI, VGA, etc).
• Strong problem-solving and troubleshooting skills.
• Great communication skills.
• Ability to work under pressure, especially during live events.

We regret that only shortlisted applicants will be notified.