IT/Desktop Support Engineer - (Training Provided , Entry Level) - Toa Payoh - ref. g29628519
Alphaeus Pte. Ltd. Toa Payoh Full-time
Responsibilities:
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Provide timely status updates to relevant parties.
- Perform service requests related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involved in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform research/evaluation of client platform tools.
- Provide systems related technical advice to customers or project team.
- Manage client platform management systems.
- Manage systems changes through change request process & provide status reports to the relevant parties.
- Perform client platform related presales tasks.
- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Ensure service level meets requirement. Propose and implement action plans when required.
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Requirements:
- Good command in English to liaise with different entities
- Candidate must possess at least NITEC/Higher NITEC and above
- IT savvy / Basic Understanding of IT
- Comfortable working in healthcare environment
- Comfortable take MMR & TDAP Vaccine (Claimable)
Details:
- Entry Level, No Experience Required
- On Job Training Provided
- Insurance & Medical covered
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Responsibilities:
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Job Description:
As a Deskside Support Engineer, there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments...