Customer Order Executive

Roles and Responsibilities:

• Handle full order process spectrum in generating sales orders, purchase orders, goods receiving, delivery orders and invoices.
• Coordinate with sales, service team, and finance teams to ensure smooth order fulfilment.
• Issue purchase orders timely for both local and overseas, monitor vendor delivery schedules, and implement corrective actions as needed.
• Ensure timely invoicing, dispatch, and advance payment follow-ups in coordination with finance.
• Coordinate shipment arrangement with suppliers, customers, forwarders and courier service. Including prepare import, duties/taxes and shipping documents.
• Perform goods receiving upon shipment arrival into the systems.
• Handle customers’ complaints, enquiries, shipment discrepancies related to orders with factory.
• Assist in processing warranty / RMA claims.
• Oversee inventory management, including tracking of stock levels and movement
• Support cross-functional teams with related tasks to facilitate smooth operations
• Assists in documentation filing and handling of incoming calls.
• Ensure all documentation complies with Hexagon’s standards and practices
• Perform ad-hoc duties and responsibilities as assigned

• Manage and update all licensing activities in HCP portal.
• Trouble Shooting for licensing upon request.
• Sending the license file for reseller once received payment
• Update the license expired date according to the contract term

• Process the AFM billing via SMAX portal
• Check and review the service report through SMAX porta
• Require key in Compliance order won in SFDC tool
• Create CPQ quotation for License Compliance

• Minimum Diploma in Business/Sales & marketing or related discipline
• Minimum 3 years of proven experience in order management, shipping or related role
• Experience with Salesforce (SFDC)/ Service Max/ HCP/ Navision tools
• Strong communication (oral and written) and inter-personal skills
• Able to interact effectively with all levels of staffs, both locally and overseas
• Ability to work efficiently under pressure while managing multiple tasks
• Positive, can-do attitude and strong team player mindset
• Meticulous with a keen eye for details