[ref. a99085320] Thye Hua Kwan Moral Charities Limited - Admin Assistant (Community Rehabilitation)

The Administrative Assistant works collaboratively in a team that consists of Allied Health Professionals (AHPs), administrative and Accounts staff. S/he performs clinical support and administrative tasks to ensure smooth daily operations, client coordination, and administrative compliance for the team(s).

• Process referrals from ILTC referral platform(s), hospitals, polyclinics, community partners and general public
• Manage client registration, intake processes, and demographic data entry for new clients
• Schedule appointments and coordinate therapy sessions across disciplines
• Coordinate and communicate with clients and therapists
• Handle client enquiries via phone, email, and walk-ins
• Assist in addressing and resolving client feedback
• Ensure proper documentation and systematic filing of client information, including regular audits
• Provide reception services and visitor management
• Handle incoming and outgoing correspondence
• Maintain office supplies inventory and coordinate procurement
• Prepare meeting materials and maintain meeting minutes
• Coordinate with external vendors, contractors, and service providers

• Process client fee collections and payment arrangements
• Assist with billing enqueries and financial counselling referrals
• Maintain accurate financial records and support audit processes
• Handle petty cash management and expense processin
• Update required information on the ILTC portal(s)
• Manage debt collection by reminding clients of due payments and outstanding balances

• Minimum GCE ‘N' Levels, ‘O' Levels or NITEC in any discipline
• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Basic knowledge of healthcare information systems
• Good verbal and written communication in English
• Basic proficiency in Mandarin, Malay, Tamil or dialects (preferred)
• Excellent organisational and time management skills
• Strong customer service orientation and cultural sensitivity
• Multi-tasking capability in a fast-paced environment
• Problem-solving skills and initiative
• Professional demeanor and appearance
• Only Singaporeans will be considered
• Immediate start preferred