Warehouse Team Lead

Working Arrangement: 6 days' work week

• Manage and optimise the full warehouse and distribution workflow (receiving, sorting, packing, shipping, inventory, delivery) to meet timeliness and efficiency targets.
• Execute warehouse order plans by coordinating manpower, transportation, and other resources to ensure fulfillment rates and inventory turnover.
• Lead and manage a team of worker, including scheduling, task allocation, performance monitoring, and training.
• Drive inventory accuracy through regular stock checks, discrepancy analysis, and continuous improvement initiatives.
• Collaborate with procurement, sales, and logistics to resolve operational issues such as stockouts, mis-shipments, and delays.
• Act as the main point of contact for customers and internal stakeholders on inventory and delivery status, handling inquiries and feedback promptly.
• Handle customer complaints and operational issues, ensuring timely resolution and improved customer experience.
• Develop, implement, and continuously improve warehouse and distribution SOPs to enhance efficiency and control costs.
• Support ad-hoc tasks and operational needs to ensure uninterrupted daily operations.

• Minimum 3 years of relevant warehouse or distribution experience, with supervisory exposure preferred.
• Basic understanding of warehouse operations and distribution processes.
• Good leadership, communication, and coordination skills.
• Familiar with warehouse systems (WMS) and operational procedures.
• Responsible, detail-oriented, and able to work in a fast-paced environment.
• Proactive team player with the ability to handle operational and ad-hoc tasks as required.
• Proactive, flexible, and capable of handling ad-hoc tasks without impacting core operations.